Mystery shop with mycvuk.com

Turn feedback into positive business change.

In today’s economic climate it is important for your business to maintain the highest level of service standards, thus helping your business to maximise its potential, at the same time putting you ahead of the competition. Never before has the consumer had so much choice, in terms of where to go and socialise, and where to stay.

What we can do for you.

MYCV offer a complete Mystery Shopping Service. This takes the form of a discreet visit to your place of business each month, keeping an eye on everything from general customer service, products on offer, general upkeep of the establishment, and observations based around service standards. This unannounced audit will be followed up with a full independent report, detailing the mystery shopper’s finds, along with any recommendations for improvement.

Why Mystery Shopping?

It’s a great way for owners or managers to run their business more pro-actively, and evaluate the actual customer experience, whilst tracking any areas that need to be improved upon. We live in an ever changing environment in terms of customer service. hence the need to constantly assess the service you offer, and gain independent views, taken from a customers perspective. Having the benefit of an unbiased, reliable source focusing on your business, really increases staff awareness, leading to higher staff morale also creating a sense of motivation. MYCV works closely with the proprietor to tailor make all reports to suit their individual requirements, cost effectively. We understand the importance of giving 100% at all times and the need to constantly maintain the highest of standards. MYCV can help your business achieve this.

Why MyCv?

The staff at MYCV, and those that conduct our mystery shops in particular, have a vast amount of experience and knowledge of working in customer service. They have traveled the world and sampled restaurants, bars and hotels of varying standards across the globe. They know exactly what to look for when it comes to customer satisfaction and requirements. Using MYCV to monitor your service standards will give you a true reflection of what the customer is experiencing, with recommendations on how to improve the service that is currently on offer. In essence, MYCV can help you stay at the top of your game.

Contact us now, to discuss how we can help you deliver the best service possible.