Featured Profile - Executive Housekeeper

A proactive, focused and committed professional, with extensive expertise gained within the leisure/hospitality sector. Commercially astute, with the ability to identify business opportunities and implement effective promotional/marketing activities to raise corporate profile and consolidate year on year expansion. An accomplished time manager, organiser and change manager, capable of conceptualising, introducing and integrating innovative strategies, streamlining resources to maximise performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

CAREER HISTORY

Position: Executive Head Housekeeper, reporting to General Manager. A lovely 4-star hotel in Hedge End which is very close to Southampton. It’s a part of Best Western hotels. A very busy hotel. An independent owned hotel with 3 golf courses and two Scottish cows! Very busy with families for holidays. Three huge conference rooms. The best hotel with great variety of choices of rooms. Very good business with meetings and events. Property with 56 bedrooms.

Position: Executive Head Housekeeper reporting to General Manager. A 4-star hotel in Bristol. A very busy hotel in City center. Great variety of choices of rooms. Very good business with meetings and events. Making best business with stake holders. Property with 182 rooms.

Position: House keeping Supervisor reporting to Executive Housekeeper. A 4-star hotel in London-Swiss cottage. The main clientele of this hotel is predominately within the leisure market but an increase in the corporate market is well under way. Property with 303 rooms.

Position: Housekeeping supervisor reporting to Executive Housekeeper. A 4-star hotel in the heart of London, servicing a varied clientele from diverse market segments and geographical areas. Property with 300 rooms.

Educational Qualifications; Completed MBA in Hospitality Management in Academy of Professional Studies - February 2004 - December 2004

- Completed diploma in Hotel Management in Academy of Professional Studies - September 2002 – August 2003

- Completed BTECH computer science Engineering Dr.PaulRaj Engineering college, affiliated to Jawaharlal Technological University, India - June 1997 – February 2001

Achievements; Staff management. Technical issues. Business developments. Management skills. Leadership skills. Budget controlling. Duty manager role. Disciplinary actions. Improving the standards of rooms. Coming up with new ideas in cleaning procedures. Managing Housekeeper, 1 linen porter, 6 maids, 1 PA cleaner, 5 cleaners(SPA, Restaurant). Knowledge of housekeeping operations.

Professional Development; Welcome front office. Micros-Fidelio. First Aid. Health & Safety. Food Hygiene.