Featured Profile - Restaurant Manager

PROFILE

I am a dedicated, driven and capable individual. I face all new challenges squarely and embrace old ones with open arms constantly evolving the way I work. I adapt to new people, products and concepts with ease and pride myself in consistently delivering high standards in both customer service and administration. I am keen to experience all aspects of the business I am involved in.

KEY SKILLS

• Passion for food and drink
• Patience and understanding whilst training
• Maintaining excellent standards of customer service
• Ability to adapt to any given situation
• Drive to succeed in any given role

CAREER HISTORY

2001 – Present. I currently hold the position of Assistant Manager at a top five star hotel in Glasgow, having worked my way up from Restaurant Supervisor and Duty Manager. I am responsible for the smooth and successful running of the hotel with a strong emphasis towards the food and beverage department. My current responsibilities include:

• Deputising for the General manager in his absence
• Managing the hotel food and beverage department
• Directing and organising staff members
• Training and development of new and existing staff
• Liaising with other departments to ensure standards are maintained
• Ordering of all crockery, cutlery and glassware, wine, beer and spirits
• Monitoring stock levels
• Customer complaint handling
• Organising all staff social events.

2000-2000 The Harborview Hotel, Martha’s Vineyard , USA . 6 month University Work Placement. Throughout this work experience I worked within the hotel’s Food and Beverage Department working in all areas from pool bar to restaurant and banqueting. Throughout this experience I:

• Developed an understanding of cultural differences in hotel operations between the UK and USA
• Completed specialised training in customer care through Total Quality Management training
• Trained new staff members in operation systems and service techniques
• Obtained a new qualification related to the sale and consumption of alcohol in the USA
• Was introduced to a point of sale system called MICROS.

ADDITIONAL INFORMATION

• Have held a clean driving license since 1998
• Hold the foundation WSET Introduction to Wine certificate and Intermediate.
• First aid trained.
• Health & Safety aware.
• Reached the final of the Whitbread Young Entrepreneur Of The Year in 2000.